Our story
Commission Structure
We pay you 10% on the orders your clients place through your trade account. This page says when that is earned, when it is paid, and what to do when you want to know where a particular order stands.
It costs your client nothing. There is no commission line on anything she sees, and nothing is added to her price to cover it.
What you earn
10% of every order your client places through your account.
One detail is still being settled, and we would rather say so than let you count on the wrong number. An order breaks into three figures on your order page — the goods, the delivery charge, and sales tax. Whether the 10% is worked out on the goods alone or on the whole amount your client paid has not been decided yet. Ask us before you rely on a figure and we will tell you what a particular order earns.
When it is earned
Commission is earned once the return window on the order has closed — not when the order is placed, and not when it is paid for. A piece that comes back was never a sale, and we cannot pay commission on it.
The return window is 30 days, and our Return Policy counts it from delivery. We do not have a delivery date recorded against an order: the system records that a parcel left with a tracking number on it, and nothing after that. So we cannot show you the exact day your window closes, and we would rather tell you that than print a date we cannot stand behind. In practice we wait until the window has clearly passed. If you want to know where an order stands, ask and we will look at it.
If something comes back
Commission follows what your client kept. A returned piece earns nothing; the rest of the order is unaffected.
This one is worked out by a person, on purpose. A refund does not currently reduce the order total in our order system — a partly refunded order still shows the figure it was placed at — so anything calculated straight off an order total would pay you on goods that came back, and the correction would have to come out of you later. We check it by hand instead and pay you a figure that stays paid.
When you are paid
Within 30 to 60 days of the return window closing.
How the money reaches you is arranged with you directly. There is nothing to set up here and no form to fill in.
Asking about yours
There is no commission statement in the portal yet. Your orders page does not count it up, and you will not find a running balance anywhere on this site.
Until there is one, we keep the records and you ask us. Email support@modaccents.com or call 855.306.5479 and we will tell you what an order has earned, whether it has been earned yet, and when it is due. If a figure looks wrong to you, say so — we will go back through the order with you.
See also our Return Policy and Terms of Use.