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Return Policy
At ModAccents, your satisfaction is our priority. If you need to return an item, we’re here to help.
To initiate a return:
Contact our Customer Service team at support@modaccents.com or call us at 855.306.5479 to obtain a return authorization number. Returns without authorization will be refused, and no credit will be issued.
Return Eligibility
- Requests must be initiated within 30 days of delivery.
- Items must be unused, uninstalled, and in new condition with original packaging and tags.
- Used, worn, installed, or modified products are not eligible for return.
- Returns beyond 30 days from receipt will not be accepted.
Shipping & Fees
- Return shipping is typically customer’s responsibility, unless item is damaged or incorrect.
- Use FedEx or UPS only. USPS and other carriers may be refused.
- Provide a return tracking number to ensure proper credit.
- If your return lowers your order total below $75, a $7.95 shipping fee will be deducted.
- A 15% restocking fee applies to most returns (exceptions: damaged, defective, or misrepresented items).
Non-Returnable Items
Custom-made or built-to-order items are non-returnable and cannot be cancelled once placed.
Damaged or Incorrect Items
If you receive a damaged item or an incorrect product, we’ll make it right. For issues involving a replaceable part (such as a damaged bulb, shade, or hardware component), we will ship a replacement part at no cost rather than arranging a full return. If the product is damaged in a way that cannot be resolved with a replacement part, or if you received the wrong item entirely, we will cover the return shipping and handle the replacement or refund promptly.
Note: Slight color variations due to individual screen settings do not qualify as defects.
Refunds
- Refunds are issued for merchandise only, excluding shipping and restocking fees.
- Please allow 10–14 business days for your return to be processed.
- Credit card refunds may take an additional 2–4 business days to appear and up to 1–2 billing cycles to reflect on your statement.
Sample Orders
You can order up to 10 samples a day on your account. Anything beyond that waits until the next day.
Questions? We’re here to help at support@modaccents.com or 855.306.5479.